Granite State Ambassador Policy & Procedure Manual 2023
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Whether you are already a Granite State Ambassador (GSA) or you are newly certified, we welcome you to our organization. NH Granite State Ambassadors (NHGSA) is a non-profit, charitable, 501(C)(3) organization that trains and manages volunteers and employees who serve at visitor information centers throughout the state of New Hampshire.
GSAs are volunteers, industry professionals, and residents of New Hampshire who have been trained and certified as “New Hampshire Information Specialists.” GSAs volunteer at our member visitor and information centers, and special events. They may also work at hotels, chambers of commerce, restaurants, real estate offices, and more! Each GSA is an important part of our success. Without supporters like you, there would not be an NHGSA program. THANK YOU!
This manual was designed to help both NHGSA management and GSAs alike. We hope you will feel free to help us develop and update this manual as necessary.
Each of our partnering centers has its own specific interpretations of the “general” NHGSA systems. Let this manual offer flexibility by providing a floor, rather than a ceiling, to allow for outstanding service. On our websites “For Current GSAs” section, you will find more detailed information on each individual center and event. Each center has its own policies and safety procedures. Please review the information and Desk Books provided at EACH location at which you choose to volunteer. The Center Manager will help you interpret the systems if you have any questions.
NOTE: Center Managers, GSAs who are designated employees of a visitor information center, may have additional policies and procedures that supersede this manual.
Granite State Ambassadors are held to the highest standards. We not only represent our company, partners, and sponsors, but we also represent NH and the entire hospitality industry. That is a heavy burden to carry. With that in mind, we have developed these guidelines to help you succeed.
This organization would not exist without our GSAs, and we know we can count on everyone to bring happy, sunny and smiling GSA faces to every volunteer location! We appreciate your time and your positive GSA customer service attitudes everywhere in the state.
Again, thank you for your service at welcome and information centers throughout our state!
HELP / CONTACT INFO
Our NHGSA staff is always at your service! Contact us at any time. We all work from our homes and overlap our schedules to give you maximum support.
TELEPHONE NUMBERS & E-MAIL ADDRESSES Important numbers and emails for your center are posted on the Quick Reference Sheets for your center and are listed under the Contact and Visitor Center tabs on the website (www.nhgsa.com).
Should you need immediate assistance, never hesitate to contact Kelly’s cell phone (yes, you can give it out) anytime for any NHGSA need.
Kelly and Emily work in tandem on almost everything, so don't worry about reaching out to the 'right' person. We are both available to help with anything you need.
NHGSA staff:
Kelly Bryer, Executive Director Organization Leadership, Development, MHT Center Manager, Training Coordinator, Marketing & Website, Staff Support GSA Cell: 603-851-8624 Kelly@nhgsa.com Home office: PO Box 417, Campton NH 03223 Kelly’s personal cell phone (603-960-0272) forwards into the GSA Cell Phone.
Emily McMaster, Operations and Communications Director Manages our volunteer communications and educational opportunities, as well as partnerships with Centers, Volunteer Relations, Event Management, and brochure distribution at the airport. 603-244-0757 emily@nhgsa.com
Ashlee Rowley, On-Site Events Manager Provides on-site volunteer management for our larger events. Reach out to Kelly or Emily first. We will send you Ashlee’s number if you are signed up for her days.
Billing / Mailing Address (Michelle’s office): 470 Mast Road, Goffstown NH 03045. Please note that Granite State Ambassadors does not have a physical office. Staff work from home.
